Overview

Catchglow products are made-to-order, meaning each item is created specifically for you. Because of this personalized production model, we maintain a clear and fair return policy.

All Sales Are Final

Since each item is custom printed upon purchase:

We do not accept returns or exchanges for:

• Change of mind
• Incorrect size or color selection
• Accidental orders
• Minor variations in color, print placement, or finish
• Personal preference

By placing an order, customers acknowledge and agree to these terms.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted:

• Contact us within 7 days
• Email: support@catchglowcom.com
• Include:
  
  Order number
  Clear photos of the issue
  Brief explanation
  
  

Once approved, we will send a replacement at no cost. Refunds are not offered for damaged items—only replacements.

Wrong Item Received

If you receive an item different from what you ordered:

• Notify us within 7 days
• We will ship the correct item at no cost
• You may not be required to return the incorrect item

We aim to resolve these issues quickly and smoothly.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, Catchglow cannot assume responsibility for lost or stolen packages.

Customers should:

• Contact the carrier
• Open a claim
• Provide any requested documentation

We are happy to assist with supporting documents, but replacements cannot be issued for packages marked as delivered.

Cancellations & Order Changes

Because production begins immediately:

Orders cannot be canceled or modified once placed. This includes changes to:

• Items
• Quantities
• Colors
• Shipping details

Please double-check your cart and shipping information before checkout.

Color & Design Variations

Slight variations may occur due to:

• Screen display differences
• Print placement
• Lighting
• The nature of made-to-order production

These are normal and not considered defects.

Customer Support

If you have questions or concerns:

📧 hello@catchglowcom.com

⏱ Response time: 24–48 business hours, Monday–Friday

We are honored to serve you and committed to providing a warm, professional experience.